Providence Settlement Group (“we” or “us”) collects and processes personal data to deliver settlement services and to communicate with clients and prospects. This introductory policy explains our purpose and scope: we use personal information to perform contracts, comply with legal obligations, and support our legitimate interests (such as service delivery, fraud prevention, and improvements), and we may also rely on consent where required. The types of data we collect include identifiers and contact details (such as names, email addresses, postal addresses, and phone numbers used for SMS communications), transaction and case information, and any information you provide during our interactions. We process data lawfully under contract performance, legal obligations, legitimate interests, and consent as applicable. We may send SMS messages for service updates, reminders, and compliance notices; by providing your phone number you consent to receive transactional SMS as described in our SMS Compliance section. For details on message content, opt-out, and your rights, please use the button below to jump to SMS Compliance.
Privacy & SMS Policy
Providence Settlement Group Privacy Policy
This Privacy Policy explains how Providence Settlement Group ("we", "us", "our") collects, uses, shares, and protects personal information — including phone numbers used for A2P 10DLC SMS communications. By providing your information and using our services you consent to the practices described below. If you do not agree, do not provide personal information and contact us for alternatives.
Definitions
Personal Data: information that identifies you, such as name, address, email, and phone number.
SMS / A2P 10DLC: Application-to-Person messaging using registered 10-digit long codes for business communications.
Consent: your affirmative opt-in to receive SMS from us via web form, phone, or written agreement.
Verification: one-time codes or confirmations sent by SMS to validate your number.
Information We Collect
We collect the personal information necessary to deliver our services, which may include: contact information (name, email, postal address, and mobile phone number); case and financial records required for settlement and legal work; SMS metadata (phone number, carrier, device metadata, message timestamps); usage and technical data (IP address, browser, cookies); and consent and communication history. We limit collection to what is necessary for service delivery, verification, and compliance.
How We Use Information
We use personal information to: provide and manage legal and settlement services; communicate case updates and administrative alerts; verify phone numbers and identities using one-time codes; prevent fraud and abuse; comply with legal and regulatory obligations; and improve our services through aggregated analytics. We do not send unsolicited marketing SMS to your mobile number without separate, explicit consent.
- Opt-In: By providing your mobile number and affirmatively consenting on our secure web form, intake paperwork, or via verbal/written agreement, you opt in to receive SMS messages about your case and account. Example opt-in language: "I consent to receive SMS messages (including automated messages) from Providence Settlement Group at the number I provide."
- Typical Message Content: Case status updates, settlement offers, appointment reminders, payment confirmations, verification codes, and important administrative alerts.
- HELP & STOP: Reply HELP to any message to receive assistance instructions, or reply STOP to unsubscribe from non-essential SMS. After STOP we will send a confirmation and then cease non-essential messages; required transactional messages may still be sent as permitted by law.
- Frequency: Message frequency depends on case activity; typical users receive between 1–6 messages per month.
- Verification Process: We may send one-time verification codes to confirm ownership of the phone number. Codes expire shortly and should not be shared with others.
Opt-In Procedures: Provide your mobile number on our secure form and check the consent box, provide verbal or written consent during intake, or otherwise confirm consent as directed by our staff.
Opt-Out Procedures: Reply STOP to any SMS message to stop non-essential communications, or contact [email protected] or call our privacy line to request removal. We will confirm your opt-out and stop non-essential SMS within a reasonable time. Opting out will not prevent us from sending legally required or critical transactional messages through alternate channels.
Consent, Recordkeeping & Data Retention
Consent & Recordkeeping: We retain records of consent (including date, time, method, and the phone number) to comply with A2P 10DLC rules and legal obligations.
Data Retention: We retain personal data only as long as necessary to fulfill the purpose for which it was collected, to satisfy legal and regulatory requirements, and to resolve disputes; generally this is the life of the case plus up to seven years unless law requires otherwise.
Security Measures: We implement administrative, technical, and physical safeguards including encryption of data in transit and at rest, access controls, secure hosting, and regular security assessments.
Third-Party Sharing: We share data only with trusted service providers (such as SMS gateways, payment processors, and cloud hosting) under contractual restrictions that limit use to service delivery. We may also disclose information to comply with legal processes, law enforcement requests, or to protect rights and safety.
User Rights: You may request access to, correction of, or deletion of your personal data by contacting [email protected]. We will verify identity before fulfilling requests and will respond within applicable legal timeframes.
Contact: For privacy or SMS support email [email protected] or call (555) 123-4567. For immediate SMS help, reply HELP to a received message.
Effective Date: This policy is effective July 7, 2026.
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